Privacy and Cookie Policy

Rustic House is Part of Patio Furniture Ltd. we will be what’s known as the ‘Controller’ of the personal data you provide to us.  This privacy policy sets out how Rustic House uses and protects any information that you provide while using this website.  Rustic House is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may change this policy from time to time by updating this page, you should check this page from time to time to ensure that you are happy with any changes.


What we collect

When placing an order with us:

  • Name
  • Contact information including address, telephone number, email address
  • Other information relevant to your purchase


When Subscribing to our mailing list:

  • Name
  • Email Address
  • Other information relevant to your interests and location

 We do not store any card payment information, payments are processed by secure third party payment providers e.g Global Payments


 What we do with your data

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. We only share this information with other companies if it is necessary for processing your order e.g. courier company for delivery.  

If you have provided your consent for us to do so, we may periodically send emails sharing information on news, events, special offers and inspiration for your home. You you can unsubscribe from these emails at any time by clicking the ‘unsubscribe’ link provided in every email.


How long we keep your data

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


 What are your rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted, there may be a small charge for this. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office


Google Analytics

Google Analytics is used to help us improve the usability of our websites and for marketing purposes.  All data collected is anonymous and remains in the Google Analytics system. The data is used to improve your journey through our website, to analyse where website users have come from and to improve the quality of our marketing efforts.



A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of all the features on our website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. You should check the privacy policy of other websites you visit.


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