Terms & Conditions

PAYMENTS

We accept all major credit and debit cards, we do not accept American Express.

RETURNS POLICY

We want all our customers to be happy and if you do have a complaint over quality or damage to any items that you have received, we want to know about it.  Free returns only apply to items that have been damaged or have quality issues, should you wish to return an item for any other reason, you will need to arrange to return the item with a registered courier, we can provide guidance on how to do this.

DAMAGE

If damage has been caused while the product was in transit to you please keep hold of the item and all the packaging and inform us immediately, we will then be able to take the matter up with our courier and make sure a replacement is despatched to you. We may require photographs of the damage as proof for our couriers. The courier will be under instruction to collect the damaged item for return to us.

QUALITY

Contact our customer service department outlining your quality issues via info@rustichouse.co.uk. This will provide us with an opportunity to investigate and resolve the issue.  In some circumstances, we may ask you to return the item or send photos to help us with our investigation.  In all circumstances, complaints of quality must be received within 30 days of delivery.  If any of the goods have been used, or are not available for collection we will not be able to replace them.

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